Foire aux questions

Every business internet presence should also be technically well secured for various reasons:

From a legal point of view:

Each service provider, including in particular Internet presences (website, online shop, blog, portal), must ensure, among other things, according to the Telemedia Act (TMG), § 13 obligations of the service provider, paragraph 7, sentence 1 f. to ensure that (...) no unauthorized access to the technical equipment used for their telemedia services is possible (...) these a) against violations of the protection of personal data and b) against disruptions, even if they are caused by external attacks are secured. Precautions according to sentence 1 must take into account the state of the art.

From the point of view of your reputation:

If your business presence becomes a visible victim of a hacker attack, this can have far-reaching consequences for your reputation. If your customers, partners and visitors are suddenly shown advertisements for pornographic content or malware is installed in the background or redirected to phishing sites, which can result in the loss of sensitive data, the trust in your company and your products/services can be permanently damaged.

From a financial point of view:

In addition to the cost of repairing a successful hack, restoring an executable environment and the associated downtime, claims for damages can also arise in addition to the loss of customers. As a general rule, the faster a burglary is detected, the better the effects can be limited.


It is important that there is no hack in the first place. And should it happen, we must act quickly. Here HackShield supports you in many ways.

HackShield's infrastructure is located in the strong and particularly secure network of Vautron AG (formerly Cronon AG/Telekom AG) in Germany. We exclusively use the servers of Vautron AG for the storage of collected data. This means that all data will only be stored in Germany and in accordance with German and European law.

By using Vautron AG as a computer centre, our infrastructure is as follows:

  • German Computer Center
  • 24/7 staffing of the data centers
  • Computer centres are alarm-secured (burglary, sabotage) with connection to an external security service
  • Data centers are not marked as such (neutral signs)
  • Use of uninterruptible power supply
  • Redundant external network connections
  • Backup and recovery concept
  • Permanently active DDoS protection
  • ISO 27001
  • IT basic protection

HackShield is available in the following languages:

  • German
  • English, German
  • French
  • Italian
  • Dutch
  • Spanish

HackShield is a Europe-wide registered word-picture trademark of the company plehn media. The underlying software serves as protection against hacker attacks on websites, online shops and blogs. HackShield is composed of "hack" of "hacking" in the sense of unauthorized intrusion into computer systems (computer security) and the defense of these by a shield in the sense of a "protective barrier".

We would be very sorry to lose you as a customer. In case of problems please contact our support at any time. If you still wish to cancel, the following options are available:

1. for registration via Digistore24

  • In this case a contract exists directly with Digistore24 GmbH.
  • The cancellation can be made in your Digistore24 account

2. with a registration about

  • In this case a contract exists directly with Shopware AG.
  • The cancellation can be done in your Shopware account

3. if you register directly via HackShield

  • by e-mail to
  • by fax to 07152-6101169
  • or by mail to HackShield c/o plehn media, Gretescher Weg 58, 49084 Osnabrück, Germany

The clear answer is no. There will always be components outside HackShield's control. But with HackShield, you stay in control. The four complementary building blocks (Firewall, Monitoring, Health Check, Web Privacy Check) give you a deep insight and extensive knowledge of the essential, security-relevant areas of your website. HackShield analyzes, uncovers and defends. Always in line with the DSGVO. Even if we don't reach a guaranteed 100%, we are very close:

Until today no internet presence, no shop and no blog using HackShield and adhering to the provided information and recommendations has been hacked.