HackShield provides its services exclusively on the basis of the contract conditions offered for download below.

These are based on the recommendations of the Bundesverband Informationswirtschaft, Telekommunikation und Neue Medien e.V. (Federal Association for Information Technology, Telecommunications and New Media). (Bitkom).

The BITKOM AGB represent a modular system. This modular system consists of a general "basic module", the General Terms of Contract (AV BITKOM) and specific "service modules" for specific types of contracts. The basic module AV BITKOM regulates overarching issues (e.g. liability and performance disturbances) for all performance modules in the same way. The power modules with their specific controls are based on the basic module. Therefore, the basic module and the respective power module can only be used together and not alone.

AV Bitkom - General Terms and Conditions of ContractDL Bitkom - Additional Terms and Conditions for ServicesVES Bitkom - Additional contract conditions for the development of individual softwareWV Bitkom - Additional contract conditions for work contractsSaaS Bitkom - Additional terms and conditions for the provision of Software as a Service